Sears Holdings Corporation

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Express Service Technician, Auto - Clarksville, TN

at Sears Holdings Corporation

Posted: 11/3/2017
Job Reference #: 1727867
Keywords: automotive

Job Description

Job Title
Express Service Technician, Auto - Clarksville, TN

Business
Stores - Sears Auto Center

Job Description

If you are looking to become part of an auto center that really values your skills and ability to provide quality service, consider joining the sears auto center team . Now is the perfect time to join as we are going through an exciting transformation of our business!!  The Express Service Technician is responsible for the successful tire, battery, and oil installation to customer vehicles following all automotive processes and procedures. This position interacts daily with customers, Customer Service Adviser, other technicians, and the Auto Center Manager.
 



Requisition ID
892707BR

Employment Category
Regular, Part-time

Responsibilities/Skills/Experience Requirements
Job Duties/Responsibilities:
• Participates actively with team servicing of every customer vehicle to ensure fast, expert service
• Dedicates work time to providing excellent customer service
• Promotes teamwork to deliver times and accurate customer care during all operating hours
• Demonstrates a sense of responsive urgency to every customer no matter what service is required
• Uses the Quality Service Evaluation (QSE) form to understand customer service adviser's and customer service manager's instructions
• Fulfills the customer's needs the first time, every time
• Communicates with Auto Center Manager, Customer Service Adviser and other Technicians to meet Sears Automotive time standards and to exceed customer requirements.
• Adheres strictly to Sears Automotive Dress Code standards
• Protects customer's vehicle with floor mats, seat/steering wheel covers and, if necessary, fender covers
• Racks vehicle safely following Sears Automotive training
• Performs Multi Point Inspection (MPI) visual inspections and communicate with customer service manager and/or customer service adviser within 10 minutes
• Maintains back shop cleanliness and equipment calibration to Sears Automotive standards
•  Thanks customer, expressing appreciation for the business
•  Performs miscellaneous duties as assigned

Required Skills:
• Valid Drivers License
• Successful completion of Sears Automotive Express Technician core curriculum
• Commitment to safety: Use of appropriate personal protective equipment, back belt, safety glasses and safety shoes at all times
• Maintenance of individual productivity as defined by the business sales per hour standard
• Ability to stand and walk for prolonged periods of time
• Ability to lift up to 50 pounds
• Extended workdays of up to 10 hours, weekends and nights as necessary
• Ability to handle stressful situations and work in a fast-paced environment
• Ability to read and utilize reports
• Extensive spoken communication for customer and associate relationship skills
• Must have a valid driver's license

Preferred Skills:
• Speed and expertise when installing tires and batteries
• Commitment to teamwork and mentoring others

Education Requirements: HS Graduate or Equivalent
License/Certificate Required: Yes
Driver's License Required: Yes
Age Requirement: 18+

Job Function
Automotive

Payroll Location
06074: Sears Auto Center

Country
United States

Employing Entity
Sears, Roebuck and Co.

Location Postal Code
37040

Location City
CLARKSVILLE

Location State
TN

Store/Unit
06074

Sears Req Type
Hourly

Location Address 1
2801 WILMA RUDOLPH BLVD

EEO/EOE Footer
Equal Opportunity Employer / Disability / Vet.

Posting Tags
#Stores, #Automotive