Job: Client Service Process Coordinator - Franklin, TN

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Jobing Description

Position Description:
Flexible, Friendly, Fast on your feet, That's a great start. Accurate, Accountable, Self Directed, These traits can take you places. Our claims operations are the focal point of handling information about services patients receive and they way those services get paid. It's complex, detailed work. It's fast paced challenge. It's a job that calls on you to be thoughtful, resourceful, team-driven and customer-focused. To put it mildly, there is never a dull moment.

Primary Responsibilities:

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  Provide claims support by reviewing, researching, investigating, auditing claims
  


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  Provide feedback to team members on audit results
  


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  Analyze and identify trends and provides feedback and reports to reduce errors and improve claims processes and performance
  


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  Responsible for all aspects of quality assurance
  


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  Analyze information and utilize to build recommendations to reduce errors and improve process performance
  


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  Create, maintain and track reports in relation to performance
  


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  Serve as subject matter resource to team members, supervisors and management staff
  

OptumInsight is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

OptumInsight is one of the largest and fastest growing health information companies. We specialize in improving the performance of the health system by providing analytics, technology and consulting services that enable better decisions and results. We integrate workflow solutions that deliver data in real-time, and create actionable insights - processing health information that relates directly to and affects one in four patients in the U.S., one in every three Medicaid dollars and one in every five emergency room visits. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

What can YOU do with the right information? At OptumInsight, the possibilities and the impact are limitless. No matter what your role is at OptumInsight, you'll be empowered to ask more questions, develop better solutions and help make the health care system greater than ever. It's always fresh. It's always exciting. And it's never been more important.

Skills / Requirements

Requirements:

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  High School Diploma/GED
  


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  2+ years of Customer Service experience in a client-facing role
  


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  Advanced Microsoft Excel and PowerPoint experience
  


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  Accounts Receivable experience
  

Assets:

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  Claims Knowledge
  


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  Microsoft Visio experience
  

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.