Job: Associate Collections Representative - Brentwood, TN

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Jobing Description

Primary Responsibilities:

• Receive and review all correspondence daily from the home office


• Follow up on assigned insurance accounts .


• Take incoming calls from patients needing assistance.


• Assist all hospital employees with any needs that arise.


• Make outgoing insurance calls on Ingram accounts.


• Review and document return mail.


• Act as an on-site liaison between Ingram and Associates and the hospital ; Notify Management of any issues or concerns that may arise.

This position will be in office at 1720 General George Patton Drive Brentwood TN 37027.


This function is responsible for insurance premium collections. Positions in this function contact customers to determine reason for payment delinquency. Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handles unresolved inquiries/issues. Responsible for developing, implementing, maintaining and managing organization policies on collection practices. May work with outside legal counsel and/or outside agencies in more complex collection cases.

• Limited work experience.


• Works on simple tasks using established procedures.


• Depends on others for guidance.


• Work is typically reviewed by others.

Core Competencies: Our ideal candidate is an adept communicator; deadline oriented, and self-motivated, with excellent follow-up and customer service skills.



OptumInsight is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

OptumInsight is one of the largest and fastest growing health information companies. We specialize in improving the performance of the health system by providing analytics, technology and consulting services that enable better decisions and results. We integrate workflow solutions that deliver data in real-time, and create actionable insights - processing health information that relates directly to and affects one in four patients in the U.S, one in every three Medicaid dollars and one in every five emergency room visits. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

What can YOU do with the right information? At OptumInsight, the possibilities and the impact are limitless. No matter what your role is at OptumInsight, you'll be empowered to ask more questions, develop better solutions and help make the health care system greater than ever. It's always fresh. It's always exciting. And it's never been more important.

Skills / Requirements

Requirements:

• High school diploma/GED


• MS Office basic proficiency


• Exposure to the acquiring and/or managing of data to support a project.


• Customer service experience.

Assets:

• Bachelor's degree


• A background in a medical/healthcare setting.


• Direct healthcare data collection experience.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.